Over 20 delivery & pick-up locations across Africa.

  • Delivery
  • Returns
  • Money Back Guarantee
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  • 1. Delivery options
     

    Free Delivery

    Eligible for orders over $499 equivalent

    Order by: 7pm, Sun - Fri

    Expected delivery: Delivery within Accra & Tema. Find out more.

     

    Standard Delivery

    Order by: 7pm, Sun - Fri

    Expected delivery: Delivery to your location, or DHL Service Point pickup (in selected cities only) usually within 2 days. Between 7am - 9pm, Mon - Fri.

     

    Nominated Day

    Order by: 7pm, Sun - Fri

    Expected delivery: Between 7am - 9pm, Mon - Sat (book up to 8 days in advance).

    Large Goods

    Order by: 11pm, Sun - Fri

    Expected delivery: Your choice from 3 days to 3 weeks, 7am - 7pm, Mon - Sat. This may incur extra delivery charges.

  • 1. Returns options
     

    Need to return an item? No problem we have a number of options for you to choose from. Before you do we would ask you to read our returns policy to make sure your item is returnable. To return an item just log onto My account and follow the instructions below. When packaging up your return please make sure you include all of the parts in the parcel and for the environment where possible try using the packaging we sent you.

     

    Start Your Return

    Select the item you want to return in your purchase history on My account. Find out more.

    Ship the Item Back

    If the seller asks, send the item back as soon as possible using their preferred return method.

     

    Receive Your Refund

    If the seller doesn’t refund your money, ask our customer support to step in and help.

    MY ACCOUNT

  • 1. Money Back Guarantee
     

    Worry-free shopping. Get the item you ordered, or your money back, on virtually all items. Here’s how to get your money back:

    Go to My account.

    If your item hasn’t arrived or isn’t as described, go to My account, find the item in your order history, and select refund or item not received within 3 days of delivery.

    Not resolved? Let us know.

    If your issue’s not resolved in 3 business days, contact us.

    We’ll get your money back fast.

    You’ll hear from us in 48 hours.

How it works?

1.

Select delivery & pickup options

At the checkout, select the delivery and collection point you’d like to collect your parcel from.

2.

Wait for your collection comms

We will send you a collection code when your items arrived and is ready to be collect.

3.

Collect at your location

Show the code and your ID to our agent at the office or the pick up point and collect your parcel.

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